Reviews
Bibbentuckers Reviews
Reviews play a powerful part in converting visitors into customers. Indeed, in a world filled with making decisions, testimonials help people make choices. Whether it’s choosing a movie or getting their clothes dry cleaned, Customer feedback aids decision making. For instance, customer feedback helps cleaners like Bibbentuckers excel and stand-out from the rest of the competition.
Customers tap into a rich tapestry of reviews, testimonials, case studies, and social media when determining a business’s credibility.
The competition of dry cleaning establishments appears more competitive than ever. A positive reputation can definitely cause a business to increase sales. Studies now confirm that reviews provide a trusted, critical component of generating business from local search. As many as 9 out of 10 consumers consider comments about a business before contacting them.
When researching online, consumers look for reviews in order to get an idea of a business’s reputation and customer service. Bibbentuckers takes these comments (positive or negative) seriously and works very hard to keep our stellar reputation as the very best cleaners in the Dallas area.
We invite our customers to write about our services and we hope your dry cleaning and laundry comes with a smile.
Stacy Bolen Whitener
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Really great staff. Nice, helpful and accommodating. Easy place to get to even though they offer pickup and dropoff from the building I work at. Great quality of service.
Bibbentuckers Response:
Awesome! Thank you so much for taking the time to comment on our Concierge services. We love #MakingLifeEasier for you and all of our customers!
Nik Stanosheck
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While I had a negative experience when getting patches sewn on my uniform, they did a great job at cleaning my suit and fixing a zipper, where they went above and beyond by replacing the buttons and slide clasp too!
Bibbentuckers Response:
Thank you for much for taking the time to comment. We are happy that everything turned out good for you. Thank you for your business – we will make sure to keep earning your business!
Judy Bronstad Quirk
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Excellent handling of cleaning my daughter’s wedding dress that got stains during bridal portraits and had to be cleaned before the wedding!!!
Bibbentuckers Response:
We love it! Thank you so much for the compliments – we are pleased to hear that you enjoyed one of our complete Concierge services. We will make sure to keep earning your business daily.
Jen Clark
⭐⭐
I will never use their services again. I was not told pricing upfront. for 5 regular women’s shirts…$55 bucks when I normally pay $25-30. The manager said that’s our prices nothing we can do. Wow!!! Talk about poor customer service.
Bibbentuckers Response:
Thanks for commenting, Jen. We have been in service to the DFW over 20 years providing the best in Concierge services. We are sorry that you do not think this is of value to you.
Jill Louis
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Ruined a designer blouse and I had to return 4 times (yes 4) before they gave it back to me and it was torn and looked like it was washed instead of dry cleaned. I brought in a beautiful designer blouse and it was ruined and they didn’t tell me the truth about it.
Bibbentuckers Response:
Thank you for your message – we are sorry for the inconvenience and apologize for this kind of interaction with our business. Management will contact you to resolve the situation and make it right.
Cathy Bazan
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The hands down best service in Dallas. The only place to trust your delicates and suits.
Bibbentuckers Response:
Thank you so much for taking the time to recommend us! We sincerely appreciate it. We will continue to keep your garments looking good. ?
Katina P.
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I’m a fairly new customer at this location, the prices are a bit high, but I love the cleaning of my items, always look amazing, especially with my suits, and most of all the customer service at this location is phenomenal, Katina is simply the best!
Bibbentuckers Response:
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. #Kudos to Ms. Katina, the staff and crew at our location at The Plaza at Preston Center!
Michael Mathis
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Usually take my suits here, but $4 for laundered dress shirt?!
Bibbentuckers Response:
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. Our laundered dress shirts on a hangar are actually $3.50. Don’t forget our Five Points of Difference as to why we are not like the other dry cleaners: – Eco friendly, green solvents & biodegradable soaps – Free delivery – Free minor repairs – Recycling of hangers and poly – Give back to the Community – Stand behind our work Btw we do have a Specials page right here (it’s on our home page): Cheers, Bibbentuckers
Spenser Marriot
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The staff was very helpful and nice, even gave my dog a treat. They replaced a button on my pants that was missing for free. Definitely the best dry cleaners.
Bibbentuckers Response:
Thank you – we are always here to help and service your garments and keeping them looking good! #woof! ?
Lisa Atturio Nelson
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I had my husband’s 30+ year old old letter jacket cleaned for the FIRST time. The lady that helped me & the owner were amazing! The staff that brought it out when I picked it up—awesome too. Best of all the jacket looks way better than I expected! Wish you had a closer location, you’d have my business every week. Thank you!
Bibbentuckers Response:
Thank you so much for the kudos; we sincerely appreciate you taking the time to write on our Facebook page! We are happy to keep #MakingLIfeEasier for you. We have six locations to serve you in the DFW area but also provide complimentary pick-up and delivery
Our six locations are right here: https://bibbentuckers.com/locations/
Thank YOU for your business!
David M.
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Great Drycleaner! Quality service; always on top of items; on-time; and very, very consistent!
Bibbentuckers Response:
Thanks for your comments and Five Star Review – we sincerely appreciate you taking the time. We are tickled pink that you are pleased with our Concierge services and will continue to make every effort to keep #MakingLifeEasier for you. Thank you for your business!
Wendell M.
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Excellent customer service and I appreciate how they contact prior to doing something that may harm clothing.
Bibbentuckers Response:
Thank you for taking the time to comment and award us the Five Stars! We sincerely appreciate it and will do our best and keep #MakingLifeEasier for you with all of our Concierge services. Thank you for your business!
Jennifer Joy Watkins
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These guys provided great customer service and did a wonderful job with my clothes! We had about 25 items to get cleaned and they had them all done in a couple of days.
Bibbentuckers Response:
Thank you so much for commenting and awarding us the Five Stars! We appreciate you taking the time and we’ll always keep #MakingLifeEasier for you. ?
Susan Cassey Starr
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Easy to set up your account! Easy to pick up cleaning. I did a good test with the first order containing a silk bedspread and an expensive white jacket with sequins. They did a great job.
Bibbentuckers Response:
We love #MakingLifeEasier for you! Thanks for the Five Stars and of course taking the time to comment. ?
Roselie Calt
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The cleaning is great but the customer service is phenomenal!! I went to retrieve my clothes only to discover I left the claim check in another car. The clerk requested my telephone number, I gave her two, and she found them!! Wish I remembered her name…
Bibbentuckers Response:
Thanks for the Five Stars and of course taking the time to comment. ?
Sue Sanders
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I had been going to the West Plano store since it opened, and now use the Bibbentuckers in Dallas. We’ve always been happy, and I really like being on a delivery schedule.
Bibbentuckers Response:
Thank you so much for the recommendation Sue, we sincerely appreciate it! We will make sure to keep earning your business daily.
Jane Bayne
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Attentive service with the details that make them worth return trips.
Bibbentuckers Response:
Thank you so much for taking the time to recommend us! We will make sure to keep providing the top notch service you deserve.
Lynne Lowder
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Such great customer service at their Preston Center location. They know my name and start pulling my order as soon as I drive up! ❤️
Bibbentuckers Response:
Thank you so much for the Recommendation, we sincerely appreciate you taking the time to do so. Kudos go out to our staff and crew at our The Plaza at Preston Center Bibbentuckers location! ?
Tamara Tribble
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I tried the Preston Hollow location because of the drive-through. I had a silk blouse cleaned. I just put it in my closet. I realized yesterday that the shirt was stained and burnt by this cleaners. I spoke with Sandra( supervisor) and Mike (General Manager). Long story short, they want me to jump through fiery hoops so they can decide if they will replace my blouse. I’m going to just end it with this review. My blouse is ruined and my time wasted. I would not do business with them.
Bibbentuckers Response:
Thank you for providing your feedback and letting us know about this issue, Tamara. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Management has contacted you to resolve the issue and make it right. We sincerely apologize for the inconvenience and we appreciate your patience in resolving the issue.
Danny Heath
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Good service, excellent care of clothes, been taking care of my clothes since 2007.
Bibbentuckers Response:
Thank you, Danny – we sincerely appreciate you taking the time to comment and recommend us! Eleven plus years of being a loyal customer. Thanks!
Christina Bais
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Bibbentuckers has been wonderful efficient & professional we highly recommend them!
Bibbentuckers Response:
#Awesome – we sincerely thank you for the recommendation!
Les Studdard
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Exceptional professional level of customer service delivered by knowledgeable, friendly staff. Bibbentuckers team takes pride in their work, and the results show a commitment to excellence. Problems are addressed immediately and follow through insures customer satisfaction.
Quality service levels may involve a little more expense, but proper care of garments promotes longer useful lives and better appearance. A good economic formula.
Staff always goes the extra mile to keep their customers satisfied.
Bibbentuckers Response:
Thank you for taking the time to write us a Recommendation – we sincerely appreciate you taking the time! Kudos to management, staff and crew for continuing to do the good cleaning work just for you! Thanks!
Jesse Rodriguez
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Did great whitening my Dallas Cowboys Jersey when another store couldn’t!!
Bibbentuckers Response:
Thanks for taking the time to comment and review us – we sincerely appreciate it! We are happy that your garment was done well. Go #Cowboys! ?
Evan Matthews
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My old dry cleaner went out of business after twenty-plus years, so I went to Bibbentuckers in the next block. Couldn’t be more pleased! Excellent service!
Bibbentuckers Response:
Thank you for writing us Evan – we sincerely appreciate you taking the time to do so. We’ll make sure to keep #MakingLIfeEasier for you by keep up with all your garments and making you look good!
Holly Finucan
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We have used Bibbentuckers for about 4 years at the Southlake location. We love the pick up and delivery service. Makes it so easy. Very friendly staff.
Bibbentuckers Response:
Thank you for commenting and taking the time to write us! Our staff and crew at our Southlake store is always #MakingLIfeEasier for you. Thank you for your business! ?
Lyn Montgomery-Skibell
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We use the Preston Center Plaza location. They do a great job. The best thing about this place is the super stellar outstanding service we get from Katina Polk. Everyone is great there as well.
Bibbentuckers Response:
Great job and exemplary service from Ms. Katina Polk!
Sonali
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Great service!
Bibbentuckers Response:
Thank you Sonali! We appreciate you taking the time to comment and rate our Concierge services. We appreciate your valued business. We’ll keep #MakingLifeEasier for you!
Gail Lofton
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I use the McKinney location…always great customer service! They take excellent care of all my clothes but I especially trust my expensive and delicate items with Bibbentuckers. The cost is worth it for me.
Bibbentuckers Response:
Thank you so much for taking the time to write and award us the Five Stars. We appreciate it so much and sincerely thank you. We’ll keep #MakingLifeEasier so you won’t have to worry about your expensive garments; our McKinney Ave management, staff and plant workers will do that for you.
Michael MacNaughton
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Great service and great cleaning. A bit pricey but you get what you pay for.
Bibbentuckers Response:
Thank you for taking the time to write, comment and rate us! We will continue with our Concierge services just for you (and all of our other customers too!). Welcome to Bibbentuckers The Dry Cleaner and our Five Points of Difference ~ ?
Kathy H.
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I am very happy with the service provided by the the Snider Plaza Bibbentuckers. Clothes are always cleaned well and delivered on time. Julie, who usually assists me, is extremely efficient and very personable. She always brightens my day.
People who greet you are SO important to a business, I think, and you have chosen a star in her.
Thank you!
Bibbentuckers Response:
Thank you for taking the time to write and comment – especially when you commend one of our team members! We are happy to hear that Julie brightens your day and is personable. She excels at interpersonal communication and consistently works well with all of our customers. We sincerely appreciate you and your business and of course Ms. Julie and her team at our Snider Plaza store!
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Toni Ned ⭐⭐⭐⭐⭐
I have no complaints about this cleaners! Excellent customer service! The young last name Katina very polite and service was excellent. I will be telling all my friends about this cleaners!
Bibbentuckers Response:
Thank you so much for being a part of our community at The Plaza at Preston Center! Ms. Katina is awesome and always is #MakingLifeEasier for our customers. Thank you for your patronage and business – we appreciate you taking the time to comment.
Tracy V. ⭐⭐⭐⭐⭐
Love the people here and the work is superior. I am thankful you are so connected to our community.
Bibbentuckers Response:
Yes, we work with many Community charities like Attitudes and Attire plus many more. Our focus is working with good customers like you and providing the best in Concierge services. Thanks Tracy!
Cari Hallman ⭐⭐⭐⭐⭐
Has always provided me with excellent, reliable service!
Bibbentuckers Response:
Thanks Cari Hallman – we are glad to be of service to you! =) We love #MakingLifeEasier for you and all of our customers!
Peter ⭐⭐⭐⭐⭐
Rosa is doing a great job! She is a great representative for the business.
Bibbentuckers Response:
Thank you for the comments and Five Star Review! We are all joining the ‘We Love Rosa” Fan Club at our Plano store! We thank you and appreciate your business.
Clifford R. ⭐⭐⭐⭐⭐
You came highly recommended by Joseph A Banks where I do about 90% of my shopping after I expressed my continued disappointment with the cleaners in the Plano area since I moved here in 2010. You guys are a God-send. With impeccable customer service and professional knowledge of the various material I brought in, you did an execellent job. The price was well worth the service you render. I’m a customer for life.
Bibbentuckers Response:
Thank you very much for the nice commentary and 5 Star Review! We appreciate you taking the time to write about the referral source to. Thank you for your business and as always we love referrals. We are #MakingLIfeEasier for all of our customers!
Alan Morgan ⭐⭐⭐⭐⭐
Pickup/drop-off service dry cleaning. Free button replacement. Reasonable pricing with frequent specials (by email). They call to discuss rather than just go forward and cause issues. Very High Recommendation!
Bibbentuckers Response:
Thank you for the kind words! =)
Ribak ⭐⭐⭐⭐⭐
I arrived at Bibbentuckers Plano a few minutes before opening. To my surprise the sales lady for whom I found out later was Rosa, greeted me with kindness and a bright smile reassuring me that she was here at my service right now. Rosa provided exceptional service with a welcoming attitude. For this I was so thankful and grateful.
Thank you again Rosa and Bibbentuckers.
Bibbentuckers Response:
Thank you for taking the time to write this review and we appreciate the kind words for Ms. Rosa. You and your business is appreciated at Bibbentuckers! We always want to be #makinglifeeasier for you.
Marilyn S. ⭐⭐⭐⭐⭐
Excellent service
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Thelma Sturns Howton ⭐⭐⭐⭐⭐
I pay a lot for my clothes and had to find someone who valued them as well when I need them cleaned. Excellent Service.
Bibbentuckers Response:
Thank you so much for taking the time to write us a review! We appreciate your business and value your patronage. =)
Shawn DePew ⭐⭐⭐⭐⭐
Great service, professional staff…. I highly recommend them.
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Wayne W. ⭐⭐⭐⭐⭐
Earlier today I wrote a one star review, because of the fact that clothes left too long at the cleaners had been sent to Goodwill. I expressed my displeasure with Moe at the corporate office and it is my opinion that he took the correct steps to resolve the problem. Here is a copy of my Edit to review previously posted: Well, isn’t this interesting. I came in from lunch to find an email and a phone message from Moe with Bibbentuckers. Amazingly, they found my clothes that were supposed to have been sent to Goodwill last Friday. They are shipping them back to the Plano store and going to re-clean them for pick-up on Wednesday. I’m baffled by this entire sequence of events, however grateful for Moe’s effort in locating my clothes and making this right. I still encourage the company to revisit the training and accountability protocols for their stores prior to sending clothes to storage, and most certainly prior to sending them to Goodwill. I acknowledge my error in leaving my clothes there too long (forgetting about them), but still believe that as a premium priced service provider that they should have verifiable internal records of their customer notification procedures to prevent this kind of thing occurring. I don’t know anyone, who if notified, would leave a bunch of expensive clothes at any cleaners. Thank you Moe for your extra effort, I appreciate it. I’ve changed my rating on this review from 1 star to 3. I look forward to receiving my clothes on Wednesday.
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Chri C. ⭐⭐⭐⭐⭐
I asked that all my men’s shirts be laundered medium starch and they dry cleaned 2 and laundered one. One of the shirts they chose to dry clean was a short sleeve men’s casual shirt. I don’t understand why they didn’t follow my instructions.
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Dennis ⭐⭐⭐⭐⭐
Please thank Queenie for her incredible service in the repair of my sweaters! It’s rare to find someone who takes such pride in her work, but Queenie is a rock star!
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Mary K. ⭐⭐⭐⭐⭐
Excellent dry cleaner. Fast trunaround.
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Kevin P. Davis ⭐⭐⭐⭐⭐
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Sherlaender P. ⭐⭐⭐⭐⭐
Love the level of service and support I receive at this location. The quality is the best and the manager Gabriel is a great leader. Thank you for bringing the service back to customer service.
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
Beth Barker Kahlich ⭐⭐⭐⭐⭐
My favorite thing about this local dry cleaner is that they are always looking for ways to give back to the community!
Bibbentuckers Response:
Thank you for taking the time to write us a quick 5 Star review. We appreciate and thank you for your business!
